CRM
TIME
JOBS
TICKETS
Your go-to work platform
Your Challenge
- Customer turnaround times
- Collaboration between agents
- Knowledge base
- Automated communication
- Real Time Reporting
- Support Metrics
- SLA Response management
- Client tracking via online portal
- Mail integration for transparency Mobility
Our Solution
- Record, organise and track customer requests on one dashboard
- Tickets accessible to the entire team
- Track support metrics
- Improve customer experience
- Automated Workflow
- Spend less time on manual entry
- Tickets automatically created via email inbox
- Ticket routing, escalation, and task creation
- Mobile App
Exceptional Customer Support
- View your leads and deals in our intuitive pipeline view
- Drag & drop your leads between status
- See total leads & value by status
- Setup your own sales work flow
- Manage expiry times for each status, and get notified when they expire
Key Features
- Automated work flows between agents
- Show/hide information based on user levels
- Integration with all modules for current account
statuses etc. - Auto prioritisation based on agreement types
- Stock/Asset Tracking
- Checklists for knowledge transfer
- Automated ticket process from nominated
email addresses
Email Integration
- Emails sent to specific inbox’s eg: support@yourcompany.co.za will auto-create a ticket linked to your customer and contact
- View emails and attachments and respond directly in an easy user interface
- Customer responses pull through to the ticket in the email timeline
Features
Easy to Use
- Record, organise and track customer requests on one dashboard
- Tickets accessible to the
entire team - Track support metrics
- Improve customer experience
Automated
- Automated Workflow
- Spend less time on
manual entry - Tickets automatically created via email inbox
- Ticket routing, escalation, and task creation
Reporting
- Built-in reporting tools
- Live dashboards
- Performance tracking
- Track Ticket volume &
response time
Prioritise
- Prioritise support requests
- Assign owners and stages
to individual tickets in a
central location - SLA response time management
